Legal

Privacy Policy

PlayStream Interactive PLC (“PlayStream”, “we”, “us”) respects your privacy. This policy explains how we handle your personal data when you use our website or products.

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1. What We Collect

Account infoName, phone number, email address.
Technical dataIP address, device type, mobile carrier.
Payment dataTransaction amounts (we do not store full card details).

2. How We Use Your Data

  • →To provide services.
  • →To improve our products and personalise your experience.
  • →To send promotional offers (you can opt out anytime).
  • →To comply with legal and regulatory requirements.

3. Sharing Your Data

We do not sell your data. We share it only:

  • →With telecom operators to complete airtime transfers (Remytel) or VAS billing.
  • →With service providers (cloud hosting, analytics, payment processors) under strict confidentiality.
  • →When required by law or to protect our legal rights.

4. Data Security & Retention

We use encryption and access controls to protect your data. We retain your data only as long as needed:

Account dataUntil you delete it or after 2 years of inactivity.
Transaction recordsUp to 7 years (financial regulations).
Game/quiz dataAggregated after 12 months.

5. Your Rights

Depending on your location, you may:

  • →Access, correct, or delete your data.
  • →Withdraw consent for marketing.
  • →Request a copy of your data.

To exercise these rights, email contact@playstream.tech. We will respond within 30 days.

6. Cookies

We use essential and analytics cookies. You can disable them in your browser, but some features (daily rewards, leaderboards) may break.

7. Children

Our services are not for children under 18 (or 16 in some regions). If we learn a child has provided data, we will delete it. Parents may supervise use of the website.

8. International Transfers

Your data may be processed outside your country (e.g., Ethiopia, US, EU). We use standard contractual safeguards for such transfers.

9. Contact Us

PlayStream Interactive PLC

Addis Ababa, Ethiopia

Generalcontact@playstream.tech
Legal & Partnerslegal@playstream.tech